Privacy Policy


Chainway Limited, along with our affiliates and group companies, (collectively, “Chainway”) knows how important privacy is to our customers and wish to ensure you are informed about the manner in which we collect, use and share your personal data. Chainway does collect, use, and disclose information in connection with your use of the services and access to the site, including when you use or interact with the services, register for or attend events, request to receive updates from Chainway, complete a survey or questionnaire, participate in research, post in community features of the site, or otherwise communicate with us through any channel.

1. What information do we receive from you or collect?

2. How We Use Information

3. How We Share Information

4. Access, Deletion, and Choice

5. Contact

1. What information do we receive from you or collect?

As used in this Privacy Policy, “personal information” means any information that identifies or could be used to identify an individual person. We understand your sensitivity regarding anonymity and aim to limit the collected data to protect your anonymity.

The information and its type depend on the specific information you choose to give us.

  • Information You Provide
  • a. Identity Information:

    • Full Name
    • Username
    • Profile Picture
    • Other identifiers voluntarily provided by you

    b. Contact Information:

    • Email Address
    • Any additional contact details voluntarily provided by you

    c. Marketing Information:

    • Preferences, including opt-in preferences for receiving marketing communications
    • Your interaction patterns with our marketing communications

    d. User Communications:

    • Personal opinions
    • Information shared during inquiries, support requests, feedback submissions, survey responses, or any other direct or indirect interactions with us

    e. Social Media Information:

    • Unique handle or identifier
    • Profile information associated with interactions on platforms such as Twitter, Discord, Slack, Telegram, or any other relevant channels
    • Personal or business website address
  • Data Acquired During Your Website Visits or Interaction with Our Services
  • a. Log Files: 

    • Information about your visit to our Website

    b. Cookies and Other Tracking Technologies: 

    We, along with our third-party service providers or agents, may gather data through one or more cookies or similar technologies, such as pixels or locally stored objects, collectively referred to as “Cookies”. These Cookies may collect and store information such as: 

    • your IP address,
    • unique device identifiers,
    • browser settings, and
    • details regarding your interaction with the services, including but not limited to the pages you view and the links you click.

    For further details on our utilization of Cookies and your associated choices, kindly consult thePrivacy Policylink of our third-party service provider Google Analytics.

2. How We Use Information

We use information pertaining to you for the following purposes:

  • Facilitating your access and utilization of specific services or features on the site.
  • Providing and delivering products, services, or experiences as per your requests.
  • Sustaining and enhancing the quality of the services and the site.
  • Tailoring your experience with the services and the site.
  • Coordinating events and furnishing event-related information.
  • Disseminating information, including technical notices, updates, security alerts, and administrative communications.
  • Offering support for the services, addressing issues, and responding to your inquiries and feedback.
  • Adhering to legal obligations, including the collection, use, or retention of information, and complying with legal requests such as subpoenas or government authorities’ directives.
  • Maintaining responsiveness to you, delivering effective services, and maintaining our business relationship with you and others.
  • Marketing and promoting specific services, offerings, events, or experiences.
  • Preventing, detecting, and investigating fraudulent, abusive, or harmful activities.
  • Analyzing usage trends and evaluating the effectiveness of promotional or marketing campaigns.
  • Enforcing the other policies.

We would like to express that your consent, whether obtained for processing based on consent or any other legal ground, will adhere strictly to the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. In instances where personal information is collected and subsequently processed based on consent, you retain the right to withdraw your consent at any time. We will use this information for the purposes described in this Privacy Policy.

3. How We Share Information

As a part of a global industry, our operations span across borders, and we may transfer your personal information to affiliated companies within the Chainway group or third parties located worldwide, aligning with the purposes outlined in the Privacy Policy. Irrespective of the destination where your personal information is transferred, stored, or processed by us, we are committed to taking the following reasonable steps to ensure the privacy and security of your personal information.

Chainway may disclose your personal data: (i) for the purposes outlined in “How We Use Information”, including within the Chainway affiliated entities, (ii) as required by applicable law, (iii) in connection with Chainway’s reorganization or combination, (iv) to enforce agreements, (v) to comply with legal obligations, and (vi) with your explicit consent when necessary.

    Business Transactions

    In the event of a merger, acquisition, or asset sale involving the Company, your Personal Data may be transferred. Please be assured, we will notify you beforehand, ensuring transparency and giving you the opportunity to familiarize yourself with any changes to the Privacy Policy that may apply to your Personal Data following the transfer.


      We may share information about you with subsidiaries and affiliates of Chainway for purposes consistent with this Privacy Policy.

        Security of You, Us, and Others

        We disclose information about you when we deem it necessary to comply with the law, enforce our Terms of Use, and other agreements with you, or safeguard the rights, property, or security of Chainway, our agents, employees, or users. This may involve sharing information with other organisations for the purpose of fraud prevention and detection.

          Service Providers

          We may share your information with individuals and companies that help us run the services and the site. This includes marketing, event hosting, logistics planning, analytics, email delivery, and database management services. We also work with professional service providers like financial institutions, fiduciaries, law firms, accounting firms, insurers, and auditors who assist us in various ways.

            Legal, Compliance and Regulatory Necessities

            We may share personal information if we believe it's necessary to:

            • Comply with the law, regulations, legal processes, or legitimate government requests.
            • Protect the safety or security of the Services, users, or any person.
            • Investigate, prevent, or take action against illegal or suspected illegal activities.
            • Prevent spam, abuse, fraud, or malicious activities on the Services.
            • Protect our rights, property, or the rights/property of Services users.

            Non-public information about our users won't be disclosed to law enforcement, except in response to a proper legal process like a subpoena or court order. If there's an exigent emergency, we may provide information to law enforcement, determined case-by-case based on a good faith belief to prevent or mitigate danger.

            With Your Consent

            There may be situations where you are asked to consent to share personal information with third parties for additional reasons not included in this Privacy Policy.

            4. Access, Deletion, and Choice

            We retain personal information for the purposes stated in this Privacy Policy and as required under applicable law. To determine how long we keep personal information, we consider the amount, nature, and sensitivity of personal information, the reasons for which we collect and process the information, and applicable legal requirements.

              You have the right to:

              • Request information about how your data is processed, including purposes, categories, recipients, and storage duration.
              • Receive your personal data in a structured, machine-readable format or transfer it to another controller.
              • Correct incomplete data for processing purposes.
              • Request deletion or blocking of your data.
              • Restrict data processing.
              • Object to data processing.
              • Revoke consent for future processing.
              • Lodge a complaint with the supervisory authority for unauthorized data processing.

              If you need to update or delete specific information related to you or your interactions with the Services or the Site, feel free to contact us for assistance.

              You have choices regarding the collection and use of your information. You can opt not to provide certain details, but it may limit your ability to use certain services or access specific features of the Site.

                To manage your preferences:

                • For communications, you can unsubscribe or adjust your preferences.
                • On browsers and devices, use the help feature to control cookie settings, including accepting, notifying, or disabling them.

              5. Contact

              Chainway is the entity responsible for the processing of your Personal Information in connection with the Websites and Services. If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights with respect to your Personal Information, please contact us by email at [email protected]

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